Return Policy

I. TRIALS & RETURNS

If you want to return a product that you purchased from us, please contact Customer Service here or via live chat on our website and we will start the return process with you.

 

You must submit all required information and documentation requested by OrangeSleep within 30 days of the start of the process. If you do not submit all information and documentation within 30 days, the return is canceled and will need to be re-initiated.

 

Products shipped outside of the contiguous United States are not eligible for return.

 

All returns are subject to the terms and conditions for returns as described below. These terms and conditions apply to product returns and/or exchanges as described, and no return request will be approved if the products do not meet these conditions.

 

1 MATTRESSES

Applies to all OrangeSleep mattresses

 

1.1 100-NIGHT MATTRESS TRIAL POLICY

 

Customers who have purchased a new OrangeSleep mattress either directly from OrangeSleep at orangesleepmattress.com or from approved partners are eligible for a 100-Night Trial Period. Eligible customers may use their new mattress for its intended purpose (and with a proper base, frame, or foundation) in their normal sleep environment for up to 100 nights while retaining the option to submit a return request for the mattress throughout the duration of the mattress trial period. The trial period begins on the date of delivery of the mattress.

 

See below for additional information on mattress condition and return eligibility.

 

1.2 MATTRESS RETURN POLICY

The return request for an opened mattress can be made no earlier than 30 days after delivery and no later than 100 days after delivery. return requests for unopened mattresses can be made immediately after delivery. Mattresses that have not been opened within 90 days of delivery are considered misused and are ineligible for returns and warranty claims.

 

For a return request to be approved, mattresses must be in a sanitary condition where we can donate them, with no rips, stains, signs of wear and tear, etc.

 

For a return request to be approved, mattresses must have been used only for their original intended purpose and supported by the use of a proper base, frame, or foundation. Environmental damage (such as mold) due to misuse of the mattress or lack of proper base, frame, or foundation support beneath it voids return eligibility.

 

II. REFUNDS

All refunds will be issued in the form of the original payment.

 

If your return request is approved, you will receive a refund in the full dollar amount of the returned product(s).

 

If you purchased a product at a discounted value using an offer code, the dollar value of the discount will not be refunded or credited back to you even if all products are returned.

 

III. EXCHANGES

Unless a product exchange is requested due to a manufacturing defect or warranty claim, exchanges are processed as return requests as described herein. Upon approval of a return request for the product to be exchanged, you may place an order for the replacement product. You may only exchange your product once.

 

IV. CANCELLATIONS

You may cancel an order any time prior to processing.